Refund policy

Last Updated: October 25, 2026

At Bospring, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 calendar days after the delivery date, subject to the conditions outlined below.

1. Return Eligibility

To qualify for a standard return, your return request must be submitted within 30 calendar days after delivery, and the item must meet the following conditions:

  • The item is unworn and unused.
  • The item is in the same condition as received.
  • Original tags remain attached.
  • The item is returned with its original packaging.
  • Proof of purchase or valid order information is provided.

These standard return conditions do not limit your rights or remedies regarding items that arrive damaged, defective, incorrect, or nonconforming, as provided by applicable law.

2. How to Request a Return

To start a return, contact us at hello@bospring.com within 30 calendar days after delivery.

Please include the following information in your return request:

  • Your order number.
  • The email address used to place your order.
  • The item you wish to return and the reason for your request.
  • Clear photos of the item when relevant to the issue.

Our team will review your request and provide return authorization and instructions, including the designated return destination and shipping requirements.

Please contact us before sending any item back. Do not ship a return until you have received the applicable return instructions from our team. Returns sent without prior authorization may be more difficult to identify and process.

3. Return Shipping

For standard returns due to personal preference, including a change of mind, incorrect size selection, color preference, or style preference, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect due to an error on our part, please contact us before returning it. After reviewing the issue, we will provide return instructions and cover the return shipping costs for confirmed issues attributable to us, subject to applicable law.

We recommend using a trackable shipping service and keeping your return shipping receipt until your return has been resolved.

4. Damaged, Defective, Incorrect, or Nonconforming Items

If you receive an item that is damaged, defective, incorrect, or does not conform to your order, please contact hello@bospring.com as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photos of the item. Photos of the packaging may also help us assess the issue.

Our team will review the information and determine an appropriate resolution, which may include a replacement or refund, in accordance with this policy and applicable law.

The standard return conditions do not override any rights or remedies available to you under applicable law for damaged, defective, incorrect, or nonconforming products.

5. Exchanges

We do not offer direct exchanges. If your return is eligible, you may return the item in accordance with this policy and place a new order for the item you prefer.

If your item arrives damaged, defective, or incorrect, contact our customer support team for assistance. We will review the issue and determine an appropriate resolution in accordance with applicable law.

6. Refund Processing

Once your authorized return has arrived at our designated return facility, we will inspect the returned item and notify you whether your refund is approved.

If your refund is approved, we will initiate the refund to your original payment method within 1–3 calendar days after approval.

After we initiate the refund, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account. This additional processing time is outside our control.

If you have questions about your refund status, contact hello@bospring.com and include your order number.

7. Original Shipping Charges

Original shipping charges are non-refundable for standard returns due to a change of mind or personal preference.

If a return results from an error on our part, including an incorrect, damaged, or defective item, we will review the applicable shipping charges and refund arrangements in accordance with this policy and applicable law.

8. Order Cancellations and Changes

If you need to cancel or change an order, please contact us as soon as possible after placing it.

Orders are processed within 1–3 business days after payment confirmation. Once an order has entered processing or shipping preparation, cancellation or modification may no longer be possible.

If an order has already shipped, it cannot be cancelled through our order processing system. You may contact us for guidance on the applicable return procedure after delivery.

9. Consumer Rights

Nothing in this policy limits any rights or remedies available to consumers under applicable law, including rights relating to damaged, defective, incorrect, or nonconforming products.

10. Contact Us

If you have questions about returns, refunds, or order cancellations, please contact us using the information below.

Store Name:
Bospring

Website:
https://www.bospring.com/

Email:
hello@bospring.com

Phone:
+1 210-660-8920

Business Address:
9032 Dugas Dr,
San Antonio, TX 78251,
United States

Customer Support Hours:
Monday–Saturday, 9:00 AM–6:00 PM Central Time (CT)